Payments & Exchange

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At Shewonz Biocares Pvt. Ltd., we are committed to providing a secure, transparent, and convenient shopping experience for our customers. This Payments & Exchange Policy outlines the terms governing payment methods, transaction security, and product exchange procedures for purchases made through our website under the brand Shewonz.

By placing an order on our website, you agree to the terms described below.

1. Accepted Payment Methods

We offer multiple secure payment options for your convenience:

a) Online Payments

Customers can make payments using:

    • Debit Cards

    • Credit Cards

    • Net Banking

    • UPI (Unified Payments Interface)

All online transactions are processed through trusted and secure third-party payment service providers.

b) Cash on Delivery (COD)

    • COD is available for selected locations within India

    • Additional charges may apply for COD orders

    • Customers are requested to provide accurate contact details to ensure smooth delivery

c) Direct Bank Transfer / UPI Payment

    • Customers may opt to pay directly via bank transfer or UPI

    • Payment details will be shared at checkout or upon order confirmation

  •   Orders will be processed only after payment confirmation

2. Payment Security

We prioritize the safety of your financial information:

    • All transactions are encrypted using industry-standard security protocols

    • We do not store sensitive payment information such as card details or CVV on our servers

    • Payments are processed through secure, compliant third-party gateways

Customers are advised to ensure that they are using secure devices and networks while making payments.

3. Order Confirmation

    • Once payment is successfully completed, you will receive an order confirmation via email or SMS

    • In case of payment failure, the amount (if debited) will be automatically refunded by your bank or payment provider as per their policies

If you do not receive confirmation, please contact our support team.

4. Pricing and Taxes

    • All prices listed on the website are in Indian Rupees (INR)

    • Prices are inclusive/exclusive of applicable taxes as indicated on the product page

    • Shipping charges, if any, will be displayed at checkout

We reserve the right to update pricing at any time without prior notice.

5. Exchange Policy

Due to the personal and hygienic nature of skincare products, we offer exchanges only under specific conditions.

Eligible Cases for Exchange:

    • Product received is damaged, defective, or leaking

    • Incorrect product delivered

    • Expired product delivered

Conditions for Exchange:

    • Request must be raised within 48 hours of delivery

    • Product must be unused, unopened, and in original packaging

  • Valid proof (images/videos) must be provided

6. Exchange Process

To initiate an exchange:

    1. Contact our customer support within 48 hours of delivery

    1. Provide order details along with clear images/videos of the issue

    1. Our team will verify the request within 2–3 business days

    1. Upon approval, we will arrange a reverse pickup or guide you for self-shipping

  1. Replacement product will be shipped after successful quality check

7. Non-Exchangeable Items

The following items are not eligible for exchange:

    • Used or partially used products

    • Products with tampered seals

    • Items returned without original packaging

    • Products purchased during clearance or special sale offers (unless defective)

  • Requests made after the allowed time period

8. Replacement Terms

    • Exchanges are provided in the form of replacement with the same product

    • Replacement is subject to product availability

  • If the product is unavailable, an alternative solution (store credit or refund) may be offered at our discretion

9. Shipping Charges for Exchange

    • If the exchange is due to an error on our part (damaged, defective, or incorrect product), shipping costs will be borne by us

  • In other cases, customers may be required to bear the shipping charges

10. Important Guidelines

    • Customers are advised to inspect products at the time of delivery

    • All exchange requests are subject to verification and approval

  • We reserve the right to decline requests that do not meet our policy conditions

11. Contact Information

For any queries related to payments or exchanges, please reach out to us:

Company Name: Shewonz Biocares Pvt. Ltd.
Customer Care: +91-7836-038-451
Email: support@shewonz.com

12. Policy Updates

We reserve the right to amend or update this Payments & Exchange Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

This policy is designed to ensure clarity, fairness, and a secure transaction experience for all our valued customers.