Welcome to the Shewonz Help Center. We are dedicated to providing you with a smooth, reliable, and satisfying experience while shopping for our skincare products. This page is designed to assist you with common queries, guidance, and support related to your orders, products, payments, and overall website usage.

If you require further assistance, our customer support team is always here to help.

1. Ordering Assistance

How to Place an Order

Placing an order on our website is simple:

1. Browse through our skincare product range
2. Select your desired product and click “Add to Cart”
3. Proceed to checkout
4. Enter your billing and shipping details
5. Choose your preferred payment method
6. Confirm your order

Once your order is successfully placed, you will receive a confirmation via email or SMS.

2. Payment Support

We offer multiple payment options for your convenience:

• Debit/Credit Cards
• Net Banking
• UPI Payments
• Cash on Delivery (COD) (available in selected locations)
• Direct Bank Transfer / UPI

If your payment fails but the amount is deducted, it is usually reversed automatically by your bank within a few business days. For assistance, feel free to contact us.

3. Shipping & Delivery

Order Processing

• Orders are typically processed within 1–2 business days

Delivery Timeline

• Delivery usually takes 3–7 business days depending on your location

Tracking Your Order

• Once shipped, you will receive tracking details via email or SMS

Important Notes

• Delivery timelines may vary due to unforeseen circumstances such as weather or courier delays
• Please ensure that your shipping address and contact details are accurate

4. Returns, Refunds & Exchanges

We maintain strict hygiene standards for skincare products. Therefore:

• Returns and exchanges are accepted only for damaged, defective, or incorrect products
• Requests must be raised within 48 hours of delivery
• Products must be unused and in original packaging

For detailed information, please refer to our Refund & Return Policy and Payments & Exchange Policy pages.

5. Product Usage Guidance

To ensure the best results from our products:

• Carefully read product descriptions and usage instructions
• Perform a patch test before full application
• Store products in a cool, dry place away from direct sunlight

If you have specific skin concerns or allergies, we recommend consulting a qualified professional before use.

6. Account & Login Issues

If you experience issues with your account:

• Use the “Forgot Password” option to reset your password
• Ensure that your login credentials are entered correctly
• Clear browser cache or try a different browser if issues persist

For further assistance, contact our support team.

7. Order Modification & Cancellation

• Orders can be modified or cancelled only before they are shipped
• Once shipped, cancellations are not possible

To request changes, please contact us immediately with your order details.