At Shewonz Biocares Pvt. Ltd., we are dedicated to delivering high-quality skincare products under our brand Shewonz. Customer satisfaction is our priority, and we strive to ensure a smooth and transparent return and refund process.
This Refund & Return Policy outlines the terms and conditions governing returns, replacements, and refunds for purchases made through our website.
1. Eligibility for Returns
Due to the nature of skincare and personal care products, we maintain strict hygiene and safety standards. Therefore, returns are accepted only under the following conditions:
- The product received is damaged, defective, or leaking
- The product delivered is incorrect (wrong item shipped)
- The product is expired at the time of delivery
To be eligible for a return:
- The request must be raised within 48 hours of delivery
- The product must be unused, unopened, and in its original packaging
- Proof of damage or issue (images/videos) must be provided
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund:
- Used or partially used products
- Products with tampered or broken seals
- Items returned without original packaging
- Products purchased during special sales, clearance, or promotional offers (unless defective)
- Returns requested after the specified time window
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support within 48 hours of receiving the product
- Share your order details along with clear images/videos of the issue
- Our team will review your request and respond within 2–3 business days
- If approved, instructions for return pickup or self-shipping will be provided
Contact Details:
Customer Care: +91-7836-038-451
Email: support@shewonz.com
4. Replacement Policy
In case of damaged, defective, or incorrect products:
- We will offer a replacement of the same product at no additional cost
- Replacement is subject to product availability
- If the product is unavailable, a refund will be processed
5. Refund Policy
Refunds are processed only under the following circumstances:
- Replacement is not available
- Order is cancelled before shipment
- Verified return request is approved
Refund Method:
- Refunds will be processed to the original payment method
- In case of Cash on Delivery (COD), refunds will be issued via bank transfer or UPI
Refund Timeline:
- Refunds are initiated within 5–7 business days after approval
- It may take additional time for the amount to reflect depending on your bank or payment provider
6. Cancellation Policy
- Orders can be cancelled before they are shipped
- Once shipped, orders cannot be cancelled
To cancel an order, contact us immediately with your order details.
7. Shipping Charges
- Shipping charges are non-refundable, unless the return is due to an error from our side
- In case of approved returns due to damage or incorrect product, return shipping will be arranged or reimbursed by us
8. Important Notes
- We reserve the right to reject returns that do not meet the above conditions
- All decisions regarding returns, replacements, and refunds are at the sole discretion of Shewonz Biocares Pvt. Ltd.
- Customers are advised to carefully read product descriptions and usage instructions before purchase
9. Contact Information
For any queries or assistance regarding returns and refunds, please reach out to us:
Company Name: Shewonz Biocares Pvt. Ltd.
Customer Care: +91-7836-038-451
Email: support@shewonz.com
10. Policy Updates
We reserve the right to modify or update this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
This policy is designed to ensure fairness, transparency, and a safe experience for all our valued customers.