Shipping Policy

Shewonz Biocares Pvt. Ltd.

At Shewonz Biocares Pvt. Ltd., we are committed to delivering your orders in a timely, safe, and efficient manner. This Shipping Policy outlines the terms and conditions related to order processing, shipping timelines, delivery procedures, and other important information for purchases made through our website under the brand Shewonz.

By placing an order with us, you agree to the terms stated in this policy.

1. Order Processing

• All orders are processed within 1–2 business days after successful order confirmation
• Orders placed on weekends or public holidays will be processed on the next working day
• Orders are subject to product availability and payment verification

Once your order is processed, it will be dispatched through our logistics partners.

2. Shipping Coverage

We currently ship across most locations within India.

• Delivery availability may vary depending on your pin code and courier serviceability
• In case your location is not serviceable, our team will inform you and assist with alternative options or order cancellation

3. Delivery Timelines

Estimated delivery timeframes are as follows:

• Metro Cities: 2–4 business days
• Non-Metro Cities: 3–6 business days
• Remote Areas: 5–8 business days

Please note that delivery timelines are indicative and may vary due to external factors.

4. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout
• We may offer free shipping on selected products, order values, or promotional campaigns
• Any additional charges such as COD fees will be clearly communicated before order confirmation

5. Order Tracking

• Once your order is shipped, you will receive tracking details via email or SMS
• You can track your shipment using the provided tracking link

If you do not receive tracking information, please contact our support team.

6. Delivery Process

• Orders are delivered to the address provided at the time of purchase
• Customers are requested to ensure that someone is available to receive the package
• Delivery partners may contact you prior to delivery

If the delivery attempt fails due to incorrect address, unavailability, or non-response, re-delivery may be attempted or the order may be returned.

7. Delays in Delivery

While we strive to meet delivery timelines, delays may occur due to:

• Weather conditions
• Public holidays or strikes
• Courier service disruptions
• Incorrect or incomplete address details

In such cases, we will make reasonable efforts to keep you informed.

8. Damaged or Tampered Packages

We request customers to inspect their package at the time of delivery:

• If the package appears damaged or tampered, please refuse delivery or accept it conditionally
• Report the issue to us within 48 hours with supporting images/videos

We will assist you with a resolution as per our policies.

9. Incorrect Shipping Details

Customers are responsible for providing accurate and complete shipping information.

• We are not liable for delays or failed deliveries due to incorrect details
• Address changes are possible only before the order is shipped

10. Undelivered or Returned Orders

If an order is returned to us due to:

• Incorrect address
• Customer unavailability
• Refusal to accept delivery

We may contact you for re-shipment. Additional shipping charges may apply.

11. Partial Shipments

In certain cases, orders may be shipped in multiple packages due to:

• Product availability
• Packaging requirements

You will be informed accordingly, and separate tracking details may be provided.

12. International Shipping

Currently, we do not offer international shipping. We are working towards expanding our services in the future.

13. Customer Support

For any queries or assistance related to shipping, please contact us:

Company Name: Shewonz Biocares Pvt. Ltd.
Customer Care: +91-7836-038-451
Email: support@shewonz.com

14. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

15. Commitment to Service

At Shewonz Biocares Pvt. Ltd., we strive to provide a seamless and reliable delivery experience. Our goal is to ensure that your products reach you safely and on time, every time.

Thank you for choosing Shewonz. We value your trust and look forward to serving you.