Refunds and Return Policy

At Shewonz Biocares Pvt. Ltd., we are committed to providing our customers with high-quality, premium skincare solutions that reflect purity, care, and innovation. Your satisfaction is of utmost importance to us. While we strive to ensure every product meets the highest standards of quality, we understand there may be instances where a return or refund is necessary.

Please read our Refunds and Return Policy carefully to understand how we handle such situations.

1. Return Eligibility

We accept returns under the following conditions:

  • The product received is damaged, defective, expired, or incorrect.
  • The product must be unused, unopened, and in its original packaging.
  • Return requests must be raised within 7 days of the delivery date.
  • Proof of purchase (order ID, invoice) is required for all returns.

Note: For hygiene and safety reasons, used or opened skincare products cannot be returned unless there is a quality or defect issue reported and validated.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Care Team at:
  2. Provide the following details:
    • Your full name
    • Order ID and invoice copy
    • Description of the issue
    • Photos/videos of the product (in case of damage or defect)
  3. Once your request is reviewed and approved, you will receive further instructions for pickup or return shipping.

3. Refund Process

Refunds will be processed in the following cases:

  • Approved returns due to product defect, damage, or incorrect delivery.
  • Order cancellations (as per cancellation terms below).

Refunds will be made to the original mode of payment within 7–10 business days from the date of return pickup or approval confirmation.

In case of Cash on Delivery (COD) orders, we will request your bank details to process the refund via bank transfer.

4. Exchange Policy

We do not offer product exchanges at this time. If you wish to receive a different product, please initiate a return for the original item (if eligible) and place a new order separately.

5. Order Cancellation Policy

You may cancel your order before it is shipped by contacting our customer care:

Once the order has been dispatched, it cannot be cancelled. In case you refuse to accept the delivery without valid reason, we reserve the right to deny future orders or refunds.

6. Shipping Charges for Returns

  • If the return is due to a defective, damaged, or incorrect product, we will bear the return shipping cost.
  • If the return is due to any other reason (e.g., change of mind), return shipping must be borne by the customer and refund eligibility will be at our discretion.

7. Non-Returnable Items

We do not accept returns for the following items:

  • Opened or used products
  • Items without original packaging
  • Products purchased during sale or promotional campaigns (unless damaged or defective)
  • Free gifts or samples

8. Need Help? Contact Us!

We’re here to help you with any issues related to your order, refund, or return. Please don’t hesitate to reach out:

Company Name: Shewonz Biocares Pvt. Ltd.
Address: M-33, First Floor, Sector – 3, Bawana Industrial Area, Delhi – 110039
Customer Care Number: (+91) 85100-45105
Email: support@shewonz.com
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Final Note

At Shewonz, your satisfaction and trust are important to us. Our Refunds and Return Policy is designed to be transparent, fair, and customer-friendly. If you have any concerns, we’ll do our best to resolve them promptly and professionally.

Thank you for choosing Shewonz — where nature meets luxury in skincare.